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ServiceNow Customer Service Management review
UdayThentu
Project Manager at a consultancy with 10,001+ employees
Provides flexibility to manage and categorize incidents and has good reporting...
The tool is highly scalable. I rate the scalability a nine out of ten. Many cross-functional teams in our organization used the product. We had more than 50 support personnel. The number of end users was quite high. The whole organization was in a self-service mode. We could create requests ourselves. It allowed us to streamline the IT...
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