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Serviceaide ChangeGear review
it_user158724
Technology Manager at a educational organization with 1,001-5,000 employees
Reduced the Service Desk effectiveness compared to the product we were using.
We had been using FrontRange HEAT and when we outsourced the Service Desk (big mistake) they provided a solution called On-Target. After they failed to deliver the functionality in their contract they were required to purchase us a new ticketing system. We did not go back to HEAT since the CIO wanted everything outsourced and nothing in-house.

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