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Salesforce Service Cloud review
John Murtagh
CTO at Glenavoo Digital
Has required extensive training and offers limited benefits beyond basic integration
I struggle to highlight any features as the most useful. I am not using the tools in Salesforce Service Cloud, such as Einstein Bots or Knowledge Base, or anything in terms of analytics. To me, it is a pretty standard tool. I do not see anything particularly nice about it. The main benefits of this tool are that it is web-based and...
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