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Salesforce Service Cloud review
Marcos Luján
Marcos Luján
Salesman at Manacor
Supportive analytics features but needs to improve in the area of pricing
The product was fine, and it improved my company's customer service response time. I don't remember using the AI capabilities of Salesforce Service Cloud, but I do know that such functionalities were used in Microsoft Dynamics 365 CRM. The product's analytics features support our company's service improvement strategies greatly and...

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