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Artist and Owner at a tech consulting company
The most valuable features for us are contact tracking, the knowledge base, and...
Appoint a business process owner who will “own” the implementation. This person needs to be totally invested in the success of the application, not only in their own department, but across all departments that will be using, or be affected by, the system. This includes IT and finance. Involve the users of the system in the initial design....
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