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Salesforce Service Cloud review
Sukanya Sen
Sukanya Sen
Preseales And Solution Head at a tech vendor with 10,001+ employees
Field service has become more customer focused but asset-centric workflows still...
Regarding the positive aspects of the product, the first advantage is that it is integrated with the CRM customer, making it highly customer-focused. I can easily connect with the customer, have agent AI to directly communicate with them, and customers can create a case without any intervention. Technicians can reach out to customers,...

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