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Oracle Service Cloud review

it_user631182
Consultant at a tech services company with 51-200 employees
Provides a complete view of end users though all channels and base marketing.
When I initially started using it, it was for a travel company at the same time as bad weather closed the major airports in the south of England. Instead of a spike in calls and AHT, the call levels were consistent with trends, as the accurate and up-to-date info on the knowledge base deflected the calls. I have been working with OSvC since...

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