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Oracle Service Cloud review

it_user628758
Senior Consultant at a tech services company with 51-200 employees
The knowledge base allows non-technical users to create business content that...
The knowledge base: The ability for a non-technical user to create business content that becomes end-user facing has been the easiest item to allow customers to get their answers fast and still have access to business-published data. Because it requires a non-technical personal to publish, the time to market for the content is rapid, and...

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