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Oracle Service Cloud review

Director, Solutions Consulting at a tech services company with 51-200 employees
Knowledge Foundation and Advanced incorporate NLP technology.
The agent browser UI is quickly scaling, so I will be very excited when I can recommend it to everyone. Other areas where I'd love to see enhancements are outreach, feedback and business rules. I have heard there are some changes in the works though. Regarding business rules the UI and the way you construct them has not changed in many...

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