free case study: an unbiased review of Oracle Service Cloud

Simplify your research with trusted advice from people like you. Would you like to learn about products from people using them now?

Download this FREE CRM Customer Engagement Centers case study, based on an UNBIASED USER EXPERIENCE with Oracle Service Cloud:

Where should we email your case study?






Oracle Service Cloud review

it_user623547
Director, Solutions Consulting at a tech services company with 51-200 employees
Knowledge Foundation and Advanced incorporate NLP technology.
The agent browser UI is quickly scaling, so I will be very excited when I can recommend it to everyone. Other areas where I'd love to see enhancements are outreach, feedback and business rules. I have heard there are some changes in the works though. Regarding business rules the UI and the way you construct them has not changed in many...

Since 2012, we've had 564,143 professionals use our research.

As seen in