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Odigo review
Navnath Solanke
Navnath Solanke
senior executive at a consultancy with 11-50 employees
Unified customer journeys have improved service quality and reduced handling time...
There are several areas for improvement that Odigo could enhance. As a starting point, Odigo could enhance their AI to be even more empathetic and capable of understanding complex emotional nuances in real time. That would be the best solution. This would enable bots to de-escalate frustrated customers more efficiently. Another area is user...

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