free case study: Antoneil Phillips's unbiased review of NICE CXone
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NICE CXone review
Antoneil Phillips
Operations Manager at a financial services firm with 11-50 employees
Real-time adjustments enhance call management, though pricing needs improvement
The reporting isn't bad, but there are opportunities for improvement; we get real-time dashboards for monitoring, though for performance management, we have to procure certain reports manually by pulling down raw data from the system, which could be better. Regarding the pricing, this would be an area of opportunity as well; this feedback...
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