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NICE CXone review
Customer Service Manager at a wholesaler/distributor with 51-200 employees
Enables us to have full visualization on all metrics and to manage and staff our...
I have found the ease of use of the ACD to be most valuable along with the inView dashboard. It is so easy to manage your own call routing without needing to be a developer, and great service resources on hand when you can't figure it out on your own. inView has been such a great tool and is used all day every day to track live data of...
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