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AVP, Compliance at a financial services firm with 10,001+ employees
Reliable but outdated
We use a separate system for level-two escalations — those are deeper investigations. If I was designing a tool, I guess it would be able to track a case from level-one to level-two to the conclusion, so that we wouldn't have to use multiple instances of different software. A more holistic surveillance approach would be a step in the right...

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