free case study: an unbiased review of OpenText Service Manager
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OpenText Service Manager review
Head Of Servoce Operation Managememt
Well-structured in modules but needs a lot of customization for ops management
It needs good integration with the configuration database, that's lacking at the moment, It's not that good. It's very important to integrate also with other tools. They've shown the four suites that they are going to have in the future, so it's very nice. It's slim, but it needs a very good integration, and it needs a very good analysis...
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