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OpenText AI Operations Management review
ITSM Consultant at a tech services company with 1,001-5,000 employees
It's very powerful, but it's quite expensive. It has broad integration possibilities.
We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch. With support, you have to apply some changes which require a restart. That is in fact unacceptable. It's a good product, but there's still too much development to...
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