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OpenText Network Node Manager review
Team Leader Data Center Services at a retailer with 1,001-5,000 employees
One controller gets all information to a single point. We need to wait a long time...
Sometimes technical support is not so amazing. We need to wait a long time to get a solution for a ticket. And often they repeat the same questions. You open the ticket, and you get questions back that you already answered in the ticket. So it's often a long wait and not so easy to get the right people. Offices tend to get inferior support.
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