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ManageEngine ServiceDesk Plus review
Isaac Al Wahaibi
Isaac Al Wahaibi
Senior Application Support Specialist at Oman Data Park
Difficult to deploy, hard to configure on the go, and poor technical support
Everything with this solution has room for improvement. The service provider version is MS and it is not getting frequent updates. When we tried to upgrade a couple of weeks ago, it ruined the database and we had to restore it. We lost a couple of tickets that were raised at that time. The solution is not good in terms of change management....

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