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ManageEngine ServiceDesk Plus review
IT Service Management Specialist at a tech services company with 51-200 employees
Easy to customize to business needs, but lacks features related to multi-tenancy...
There are many things. If you are a starter or small or medium-sized business, this tool is very good, but there are a few things that everybody would look forward to such as multi-tenancy and restricting some access but enabling it for a few people. Currently, I cannot configure more than one point of contact. I have the MSP version, and...
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