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LogMeIn Rescue review

Vice President at a tech vendor with 11-50 employees
Reduces our support time because we can see our client's screen and address the issue
The solution definitely needs better integration. Reporting is also another part that is lacking. It needs better integration with other CRM products and things like that. We use other products from LogMeIn that have their own, additional costs. None of them really work together. Rescue is really on its own, but it would be nice if I didn't...

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