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Subbarao Punnamaraju
IT Operations Manager at a university with 10,001+ employees
Clear escalation chains mean the right people are alerted, decreasing resource...
There are a few things that could have been done better with the reporting. It could have a more graphical interface. The dashboards can be improved. They are good, but there is a pain point. To show things to management, to explain pain points to other customers, to show them exactly where we can do better, the dashboarding could be...
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