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Joulica Amazon Connect Analytics review
Sandra Fuentes
Manager, Digital Infrastructure Services (Cloud, System Integration & Desk) at a tech services company with 1,001-5,000 employees
Sentiment insights have improved our help desk service and reduced management...
The best features Amazon Connect Analytics offers include the information that comes in real-time and the dashboards, which are very useful, easy to use, and very easy to show to the final client and end user. When my team uses the dashboards from Amazon Connect Analytics, we have to see the information from different perspectives, so it's...
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