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JIRA Service Management review
Rohit Nagar
Rohit Nagar
Pre-Sales Solution Engineer at Amrut software pvt ltd
A tool offering multi-functional capabilities to its users to cater to the needs...
In-built chat is missing in JIRA Service Management. To compensate for the missing in-built chat, we have been trying to gain leverage with Slack or Microsoft Teams at the moment since it is important to me who stands between the customer and the agent. The aforementioned area needs improvement because it is a very vital area. Suppose one...

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