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Ivanti Service Desk [EOL] review
Bader Bader
Bader Bader
IT Manager at Public Transportation Company
Very good incident management; unfortunately lacks integration with other systems
I'd like to see more focus on the mobile service which is minimal and doesn't provide sufficient capabilities because it is very basic. It doesn't make for a good product. We get there in the end but sometimes it's lacking in functionality, particularly when compared to other solutions. In addition, the portal requires some enhancements...

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