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Ivanti ITSM review
David M. Colburn
Senior IT Service Management & ServiceNow Consultant at Independent
Built-in integrations help to implement basic service desk processes
Because it is so new, the really valuable processes like Release, Availability, and Financial Management are just bare bones. Configuration requirements are extensive, even in basic Service Desk processes. The categorization schema is not linked to the CMDB data model. This requires you to categorize twice, a pre-ITIL help desk approach...
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