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Ivanti ITSM review
it_user158724
Technology Manager at a educational organization with 1,001-5,000 employees
We customized the workflows for our needs.
We were able to build in a Notes and Questions field on the Call Logging screen. When the Service Desk Rep would select the Call Type it would show the required things to do to resolve the issue. It would also show where to route the ticket if they could not resolve the issue.

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