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Intercom Customer Communications Platform review

Yosef Lehrfield
Yosef Lehrfield
Product Manager at a tech company with 51-200 employees
Chat automation has reduced support headcount and now gives customers self-service...
Something that worked really well with Intercom Customer Communications Platform was the ability to pause their account or to cancel their account. Until we had this, the user or customer used to have to call in to do that if they didn't know how to do it themselves on the dashboard. This gave them a way to easily do that, tell us how long...

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