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Intercom Customer Communications Platform review
Jairo Vega
Jairo Vega
Technical Support Engineer/ QA at a computer software company with 11-50 employees
Monitoring customer issues has provided clear daily visibility into errors and...
We believe it was a little bit outdated. With everything—new technologies and new ways of customer behavior—Zendesk was giving us more data and more tools. There is this new thing, Zendesk Workspace, which gave us more opportunities to engage with customers that way. With Zendesk, we have much more signals that we could use to understand...

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