free case study: Jose Pedro Muñoz's unbiased review of IBM SmartCloud Control Desk

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IBM SmartCloud Control Desk review
Jose Pedro Muñoz
Jose Pedro Muñoz
Director of operations at Vetasi
Helps standardize our workflow, track client tickets, and it's very flexible
Initially we used HPE Service Desk. Then, Remedy (IBM SmartCloud Control Desk) version 5. When selecting a vendor, the most important thing for us is the flexibility of the tool. It must be very flexible to change the workflow or to add new workflows for the clients. It must have stability and scalability as well.

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