free case study: Thahmid Zuberi's unbiased review of Genesys Voice Platform [EOL]
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Genesys Voice Platform [EOL] review
Thahmid Zuberi
Genesys Architect at a tech services company with 201-500 employees
Customizable solution for housing media files and distributing resources as calls...
I would rate this solution as nine out of ten. It does everything we want it to do, and it does it very well. It's very stable. It's complex in deploying and in troubleshooting, so it takes time to troubleshoot and isolate any issues. We chose Genesys because of the customization ability. It lets us be very granular in how we customize the...
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