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Genesys Cloud CX review
David Blackshaw
David Blackshaw
Genesys Consultant at Virgin Media
No restrictions on what the solution can do; new integrations with other cloud...
Genesys Cloud could improve by making the configuration quicker and easier because configuring a large environment in the solution does take a long time and that's the problem. Our migration check from AVIA across to Genesys and the related configuration took about ten months, which is a long time when you're trying to turn something live...

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