free case study: Giribabu Dondapati's unbiased review of Genesys Cloud CX
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Genesys Cloud CX review
Giribabu Dondapati
Associate | Genesys Cloud Developer at a consultancy with 10,001+ employees
Omnichannel contact center has supported global healthcare calls and improves...
Improvements in Genesys Cloud CX, from my perspective as our client is a healthcare system with an SLA with their partners, are necessary since we faced an outage due to AWS. Genesys Cloud CX is hosted on the AWS environment, and if there's an issue on AWS or any outage, there is no other alternative provided by Genesys. We need to rely on...
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