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Freshservice review
Emmanuel Manios
Emmanuel Manios
Lead Enterprise Support Technician at a retailer with 1,001-5,000 employees
Reliable with good workflow automation and professional support
The only thing I would have against it right now is that the workflow automation is not as granular as we would like it to be, at least for the size of our organization. The round robin ticketing feature that they have is not ideal, especially in the cases of, for example, if you have multiple groups and there are similar users in different...

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