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Freshdesk review
Jovana Pavlovic
Jovana Pavlovic
Senior Back Office Manager at a financial services firm with 51-200 employees
Reliable and handles large workloads but the tagging system is not great
Having so many tags makes everyday work a lot more complicated, and a lot more time-consuming. If I'm going to contact a client, then I have to put all of these tags, and that ticket is closed as the ticket has been sent. It's similar to when you send an email. That ticket has now been sent and therefore it's closed. If the client responds,...

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