free case study: Tobi Williams Babatunde's unbiased review of Freshdesk
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Freshdesk review
Tobi Williams Babatunde
Product manager, BI consultant at a tech services company with 1,001-5,000 employees
Comprehensive CRM which helped us to improve our customer management and optimise...
One of the most valuable features is the multi-agent system, although this is possible with most CRMs. There is the option to create different roles for specific users. We make use of groups for each customer service team which has been very effective. We are able to apply different sets of rules for each group which determines how they...
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