free case study: Deepak Bartwal's unbiased review of Freshdesk
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Freshdesk review
Deepak Bartwal
Application Manager at a retailer with 10,001+ employees
Effective CRM which has enabled our team to significantly reduce resolution time...
For integrations, we need to write code that communicates with their system in order to enable certain functionality in the system. This is a lot of work for their customers. For example, when we implemented Freshdesk, my team needed to write coding for four or five API integrations. The need to write this code also caused some difficulty...
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