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Freshdesk review
Asst. Vice President at a performing arts with 1,001-5,000 employees
It's such a simple tool and very intuitive, so the learning curve for new users is...
When we ask them for changes or features, they usually provide a workaround or a feature. They stay on top of the latest technologies. The most significant feature they've added recently was two years ago. It was an AI chatbot, which is very important for business. They've gotten all the features at the right time and integrated them into...
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