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Freshdesk review
Ashakir Akbar
Ashakir Akbar
SAP-Program Manager at Axium Packaging
A stable and scalable customer service software with a useful reporting feature
There are a few things we have asked for, like a forward button. When a ticket comes in, we forward it, but it doesn't sync up with the forward. That is the one they have to rework. The other is when we forward the ticket, it doesn't go all, or certain things don't go with it. We have told them about it, and they are working on it. It would...

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