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Freshdesk Omni review
ParthSudra
Solutions Architect at Locuz Enterprise Solutions Ltd
Automation has transformed multichannel ticketing and AI now boosts reporting and...
Freshdesk Omni can be improved in multiple ways. The APIs sometimes have rate limit issues, and I have had to raise requests to increase the API limit for several of my customers. For some subscriptions like basic or free, customers see API rates that are too low. It would be better if you increased the API rate limit so that customers do...
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