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Five9 review
CX Intelligence Analytics at a healthcare company with 1,001-5,000 employees
Advanced call routing has enabled complex CRM-driven workflows but reporting still...
The complex call routing capabilities were valuable. I was able to set up fairly complex call routing, capturing data via internal IVR for potential customers' geography and then conducting lookups to determine which skill to route calls to. I also set up complex rollover, so if the first person could not answer, callers would wait a...
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