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Clarity SM review

it_user778743
IT Support Tech at Value Drug
We are benefiting by being able to put time to what our technicians are doing....
I come from a ticket background. I have been with this company for about a year, but I have been in the ticketing system with my previous company for the last six. The big thing, or the problem, that I have is not being able to see tickets on a bigger scale. I can see the request, or if it is the way they categorize them, but I can't see...

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