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Clarity SM review

Ahmed Issawi
Ahmed Issawi
System Architect ITSM application at Michigan State University
Certain parts of it are expandable and customizable. The UI looks dated.
Honestly, we started off just using one part of the solution, just using request management, and then gradually, as they've improved the application, we've actually started to use it more and more. Now, we use it for our change management, our problem management. We started to use the mobile application and the unified self-service. We've...

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