free case study: an unbiased review of CDW Technology Support
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CDW Technology Support review
CTO at a tech services company with 11-50 employees
Helps escalate very complex support cases to the vendor
CTS works 24/7. That's one of the most valuable aspects for me because if I need assistance for one of our clients, I need assistance now. It's also very important that CDW's service includes OEM escalation. Also, the fact that CTS has many other OEMs on its roadmap is important because in that recent case I mentioned, there was a problem...
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