free case study: Mikkail Montgomery's unbiased review of CDW Technology Support

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CDW Technology Support review
Mikkail Montgomery
Mikkail Montgomery
IS Systems/Network Administrator at a non-profit with 11-50 employees
Resolved show-stopper issues in our Cisco environment much faster than I could...
One aspect of the service that is pretty important is that CDW takes ownership of the support relationship and case management. It's nice to have one guy to deal with, instead of the shift-work support that you get with SMARTnet. It's a more personal support experience. The fact that CTS includes OEM escalation is also important because...

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