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Calabrio ONE review
ITS 4: Voice Systems Engineer at a government with 1,001-5,000 employees
We have been able to use call recordings for training as well as perform staff...
Reporting and email notifications to agent when they have received evaluations of their call recordings. Our business users indicate that the reports generated could be 'better'. As I am the administrator, I'm not quite sure what reports they are looking for or how they can be improved. The other item was, they would like the recorded...
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