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BMC Helix ITSM review
Remedy Consultant at a tech services company with 501-1,000 employees
Assets can be managed in the CMDB and Asset Management application. Any activity...
In BMC Remedy, their foundation data is well organized. A customer will raise a request through the self-service tool (BMC SRM), and the ticket will go to the help desk through automatic routing. The help desk will check the incident and assign it to the right support team. Once the ticket is assigned, the SLA will start. The support team...
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