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BMC Helix ITSM review
Mogle
Mogle
Senior BMC Remedy Consultant at Mogle & Partners Limited
Good knowledge management features in this highly scalable product
BMC Helix is a marketing term. The name changed from BMC Remedy ITSM to BMC Helix a few years ago. It's also linked to BMC's CMDB, where they have an image of all of the assets in the company. In BMC, you can do absolutely anything. You can customize, you can configure, and you can customize and develop pretty much anything. It might take...

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