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BMC Helix Enterprise Service Management review

Krishna Varchagall
Krishna Varchagall
Service Management Consultant at a tech services company with 51-200 employees
Utilize comprehensive IT service modules while addressing configuration database...
There are several areas where BMC Helix Enterprise Service Management could be improved. Currently, ServiceNow has an edge when it comes to the ease of discovering Configuration Items (CIs). In BMC Helix, there are issues with the Configuration Management Database (CMDB), such as duplicate entries and problems with reconciliation. The...

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