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BMC Helix Enterprise Service Management review
Mourad Ali
Mourad Ali
IT Sm & Consultancy Practice Manager at fingerprint consultancy
Integrated service workflows have unified enterprise support and have improved...
It is perfect, unless there is the support of the Arabic language. Supporting the Arabic language is the critical point, especially for ESM more than ITSM. Because for the ITSM, most of the IT staff can handle the English or any language besides Arabic. But when you are targeting the ESM, you are targeting the HR team, the finance team, the...

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