free case study: Carrie Wu's unbiased review of BMC FootPrints Service Core

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BMC FootPrints Service Core review
Carrie Wu
Carrie Wu
Sr. Systems Analyst at Vancouver Fraser Port Authority
Supports the convergence of ticket management, IT, and customer services
I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative...

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