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BMC FootPrints Service Core review
it_user790731
Disaster Recovery Specialist at a tech services company with 51-200 employees
Having a one stop shop for linked assets and tickets has improved end user adoption
There are still a few odd issues in FootPrints 12.x, which are frustrating. A maximum of 1000 items is returned on any search result, so larger queries are relatively useless in an environment with many tickets, assets, etc. On the admin side, this is understood, but management does not like it. A second issue is that hyphens are not...

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